Customer Feedback

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Southwestern Land and Title will maintain a Consumer Complaint Log of all complaints received and track the status of each complaint. The President will investigate the complaint and follow through to completion with all parties. All responses and resolutions will be entered into the log and maintained for a period of 4 years. On an annual basis, the log and procedures are reviewed to analyze the policy, the handling of consumer complaints and any complaint trends. This analysis is incorporated into ongoing employee training.